Frequently Asked Questions
I need advice for my hair problems
Book a free introductory consultation with us here and you can run us through your hair history. This will give us a better idea of your hair concerns and also what products and/or services we would best advise.
How do I book an appointment at Rootz Hairdressing?
We operate on appointment only basis. You can book an appointment directly with us by emailing us at firstname.lastname@example.org with your desired appointment date or just give us a call or drop us a message on WhatsApp on 07562007282. We also take bookings via our Instagram DM, so choose whichever way works best for you!
Why do you offer a free online consultation?
We welcome you to book in for complimentary chat with us. It's the perfect way for us to get to know you and your hair and for you to find out more about us before you book our services.
Why do I have to pay a deposit?
What happens if I arrive late to my appointment?
Are all your products natural?
All our hair products are natural and the individual ingredients are carefully selected for optimal benefits. Our products are free from sulphates, parabens, artificial fragrance, SLS and silicones and other harsh synthetic chemicals.
I have sensitive skin, can I still use your products?
Our products are safe for use but we always advise our clients to carry out a sensitivity test by putting a small amount of the product on the back of the ear and leaving it there for 24 hours and then check if your skin reacted to the product before use.
I have just placed my order, when will it be shipped?
All orders are dispatched within 3 working days and shipped via Royal Mail 1st Class (signed) delivery.
Do you offer product samples?
No, we don't offer product samples. We use our products in our salon during client appointments. So a good way to test our products before purchasing is to book an appointment at Rootz Hairdressing.
Where can I purchase Devinerootz products?
We are the sole stockists of Devinerootz hair products and all online orders can be placed on our website: www.devinerootz.com.